Tag: social media
The increasing use of social-networking-services, coupled with changing demographics and work styles, will lead 20% of employees to use social media as their business communications’ hub by 2014, according to Gartner.
In a presentation to CIOs and IT executives at the Gartner Symposium/ITxpo 2010 in Cannes last week, Monica Basso, research vice president at Gartner highlighted the need for businesses to pursue innovative ways of working where communications and collaboration between employee groups will be critical to business success.
“Today, social paradigms are converging with e-mail, instant messaging and presence, creating new collaboration styles.” said Ms Basso, “however, a truly collaborative, effective and efficient workplace will not arise until organisations make these capabilities widely available and users become more comfortable with them. Technology is only an enabler; culture is a must for success.” she warned. More »
Swedish Christmas classic, the Aladdin chocolate box is given a brand refresh in this innovative social media creative by agency Prime. One chocolate has to go… The campaign saw a massive re-engagement with the brand with more than 400k people voting to defend their favourite chocolate (about 5% of the Swedish population)
Result: a 26% jump in sales on the previous Christmas sales period.
Save Christmas: 4ca5f27d104ff8.74949785 from BeesAwards on Vimeo.
Nearly two thirds of the world’s leading banks do not have a consistent and comprehensive strategic approach toward social media, new research has found.
According to the report “Wealth Management and Social Media” from myprivatebanking.com, the majority of leading banks and wealth managers have failed to harness the potential of social media, resulting in no presence whatever on social media networks, or only occasional engagement in sporadic activities.
Only 40% of the banks surveyed use some type of social media such as a blog, podcast or videocasts or social bookmarking on their company websites and 19 out of 30 banks have no official Facebook presence targeted towards their customers.
Alarmingly, even the banks with the best social media strategies have little or no activities targeted towards attractive client groups such as wealth management clients. More »
Company Profile
Roberts & Durkee is a Florida based law firm specialising in personal injury, medical malpractice, products liability, construction defects and commercial & insurance litigation.
The Challenge
Since 2001, the US imported drywall from China due to supply shortages during the housing boom. The product was used extensively in homes, before it became apparent that the product let off toxic emissions,potentially causing homeowners to suffer health problems including respiratory diseases and headaches.
Attorney C. David Durkee, a partner at Roberts & Durkee, wanted to assist homeowners, but acknowledged the challenge of mass litigation and a long drawn out legal process. Durkee said. “We have a very specific, very educated group of people who are going through the biggest crises of their lives, all with the same needs, all needing the same information… and I needed to be able to get that information out in public very quickly.”
The Solution
With marketing agency Roar Media, Durkee’s launched a communication strategy, which involved starting a blog and a resource website. The following five tactics helped make the campaign a success. More »
According to Marketing Sherpa’s B2B Marketing Benchmark Report 2011, social media is most effective at achieving branding goals, such as influencing brand reputation and increasing brand awareness. Marketers have also found social media to be an effective SEO tactic for improving search engine rankings and increasing website traffic.
Although the use of social media for lead generation is increasing rapidly (see FurlongPR blog 29.9.10) social media does not currently rank as high on the B2B lead generation scale in the Marketing Sherpa survey.
The report notes this could be because “most marketers are so accustomed to using quantitative metrics to measure effectiveness that they overlook the qualitative nature of social media.” citing that, “it’s not necessarily the number of comments about your brand on an industry blog that’s important — it’s the positive or negative nature of the commentary.”
Indications are that social media is undervalued by marketers in terms of its effectiveness, due to lack of experience in new online marketing channels. The report suggests that as B2B marketers become more knowledgeable in social media practices, the effectiveness of tactics will improve. More »
Figures from Forrester show that while social media demand continues to grow, the content supplying it is on the wane.
Forrester has identified several types of social media users and found that while the numbers of ‘joiners’ and ‘spectators’ are increasing, ‘creators’ are declining.
Figures for the US show that while “Joiners” (users who maintain a profile on a social networking site and visit social networking sites at least once a month) increased 8% to 59% of online consumers, “Creators” (users who publish a blog, update Web pages, upload user-generated video, or write and post content) fell 1% to 23% of online consumers in 2010.
Significantly, the percentage of “critics” (those who post ratings and reviews, comment on various blogs, and contribute to online forums) also fell, declining to 33%, from 37% over the past year.
The findings indicate a trend worldwide showing the number of “Joiners” increasing overall, with Europe, metropolitan China, and Australia registering double-digit point growth. In Europe and metropolitan China, the numbers of “Critics” remained flat or declined. Most regional markets registered increases in “Spectators”. More »
There has been a big increase in the use of social media for online lead generation according to the Online Lead Generation Report 2010 (B2C) from Econsultancy.
66% of companies surveyed are using this channel to generate consumer leads, compared to 40% in 2009, indicating social media is the fastest growing channel for online lead generation.
While search engine optimisation remains the most popular channel for generating leads online, up by 13% to 90% this year, email marketing is the second most popular method on 83% followed by PPC on 73%. The survey also saw an increase in the use of rich media and video to generate leads online, while RSS feeds were down 2% on the previous year.
Significantly, the report demonstrates that companies generating leads online with the intention of converting them offline has increased from 70% in 2009 to 81% this year, with online lead generation responsible for an increase to 42% of total sales, up from 40% last year. More »
New research has revealed that UK business leaders have been slow to adopt Web 2.0 applications such as social media, blogging, collaborative platforms, web mail, and content sharing tools, to benefit their companies.
The report, commissioned by antivirus software company McAfee, titled “Web 2.0: A Complex Balancing Act, reveals Brazil, Spain and India lead in adoption of Web 2.0 technology for business, while adoption was lowest in Canada, Australia, the US and the UK.
The research highlights that although organisations see the potential value in Web 2.0 tools, companies are unsure about allowing employee use of the technology in the workplace, with 60% of companies surveyed concerned about loss of reputation as a result of Web 2.0 misuse.
While a quarter of organisations monitor how staff use social media, almost one in three have not introduced a social media policy in the workplace.
40% of companies found that Web 2.0 tools had led to increased productivity and better results from marketing, and 75% had increased their use of the technology in order to develop new revenue streams for their organisations. More »
Company Profile
Ford Motor Company, based in Michigan, USA, is currently the second largest carmaker in the U.S. and the fourth-largest in the world based on number of vehicles sold annually. The Ford Fiesta model is marketed worldwide, including Japan, Australasia and the Americas.
By 2010, the Fiesta had been distributed globally, including the United States and Canada, making it the first Fiesta model to be sold in North America since 1980.
Challenge
The Ford Fiesta is an important launch for Ford as it provides a much needed appealing small car to compete with key segment rivals Toyota Yaris, Honda Fit and Nissan Versa. Ford is also looking for social media savvy consumers likely to add more optional content than the usual segment buyer.
The Solution
The ‘Ford Fiesta Movement’ engaged 100 target prospects in a digital media effort across social networking sites such as Facebook, Twitter and YouTube in an effort that went viral well in advance of the Fiesta launch. More »
A report from eMarketer assesses recent surveys on average social media marketing spend amongst US marketers and how it changed over time.
Surveys from the DMA and Colloquy for the years 2008-2010 on branding, customer loyalty and customer acquisition objectives indicated dramatic growth in all areas. However, although average social media marketing spend on acquisition objectives had more than doubled during the period, budgets had failed to grow as significantly as the others.
The report also acknowledged that customer acquisition through social media is an important goal for SMEs, but their budgets are comparatively small. They are overshadowed by larger companies which regard social media as useful for building customer loyalty and allocate increased marketing spend in that area.
